Frequently Asked Questions (FAQs)

1. General Questions

Q1: What is ALLUVI™?
ALLUVI™ is a premium peptide brand developed and manufactured by ShiLai™ Healthcare, a professional biotechnology production facility. We focus on bulk supply, private label, and distribution partnerships.

Q2: Do you operate retail stores?
No. ALLUVI™ products are distributed exclusively through authorized distributors and professional wholesale partners. Any website labeled “ALLUVI Online Store” is an independent distributor sourcing from our factory.

Q3: Where is ALLUVI™ manufactured?
ALLUVI™ products are manufactured at ShiLai™ Healthcare’s controlled production facility, which follows strict quality and sterile manufacturing standards.

2. Brand Distribution

Q4: How can I become an ALLUVI™ distributor?
You can apply through our “Brand Distribution” page. We provide factory-direct supply, COA documentation, and regional support. Selected distributors may receive exclusive rights in certain regions.

Q5: Are there minimum order requirements for distributors?
Minimum orders vary depending on the product line and region. Please contact our team to discuss specific requirements.

Q6: Do distributors receive support from the factory?
Yes. Our team provides technical guidance, export coordination, and market planning support for all official distributors.

3. Product Wholesale & Private Label

Q7: Can I purchase ALLUVI™ products in bulk?
Yes. We offer a wholesale program directly from our factory, designed for professional partners.

Q8: What is the minimum order quantity (MOQ) for private label or bulk orders?
The MOQ is 1,000 units per SKU. There are no additional customization fees for standard private labeling.

Q9: Can I customize packaging and branding for my orders?
Yes. Our private label services include custom logo printing, packaging design, and full batch traceability.

Q10: Are Certificates of Analysis (COA) provided?
Yes. Every product batch is tested and comes with a COA for quality and safety verification.

4. Shipping & Logistics

Q11: Do you ship internationally?
Yes. We coordinate global shipping for authorized distributors and wholesale partners.

Q12: How long does delivery take?
Delivery time depends on order volume, destination, and shipping method. Your account manager or sales representative will provide estimated timelines.

Q13: Do you provide secure shipping?
Yes. All shipments are packaged to ensure product integrity and traceability, with batch documentation included.

5. Quality & Technical Support

Q14: How do you ensure product quality?
ALLUVI™ products are manufactured under strict sterile protocols, using nitrogen vacuum replacement technology, precision formulation, and multi-stage quality control testing.

Q15: Can I verify the authenticity of my product?
Yes. Each batch comes with a COA, and selected distributors may access verification systems to confirm authenticity.

Q16: Do you provide technical or formulation support?
Yes. Our technical team assists with process guidance, private label customization, and product handling recommendations.

6. Contact & Support

Q17: How can I contact ALLUVI™?
You can reach us 24/7 via:
Email: sale@retatrutidesupplier.com
Mailing Address: Flat A, 12/F, Example Building, 123 Queen’s Road Central, Central, Hong Kong

Q18: What are your business hours?
Our sales and support team is available 24/7 via email. Response times may vary depending on volume and time zones.